Our enhanced health + safety protocols were developed by a task force, including a team of leading medical and infectious disease experts, under the guidance of the Mount Sinai Medical System, who worked tirelessly on a comprehensive reopening strategy. This plan builds upon Equinox’s already recognized high standards of health, safety, and cleanliness – and takes them to the highest level.
Equinox Hotels has coupled the strictest hygiene and cleaning standards in the industry with an unparalleled approach to well-being. This holistic approach goes above and beyond by delivering a personalized experience for our guests, especially as it pertains to health, service and safety. Protocols are in place to communicate with guests in advance of their stay to ensure all health and safety requests are honored.
Touchless Disinfection Tools
In addition to EPA and CDC-approved sanitization products and protocols, hotel associates will use cordless electrostatic handheld and backpack sprayers that enable 360-degree touchless disinfection, reaching 3x more coverage than conventional sprayers.
Touchless, medical-grade UV-C sanitizers will also be made available for both hotel members and associates to disinfect small electronics such as cell phones, tablets, and AirPods in 30 seconds.
Contactless Guest Journey
STREAMLINE YOUR STAY
Optimizing every moment is an Equinox specialty. We have created a suite of digital tools that allow you to plan and streamline the guest experience, even before arrival and empower hotel members to have a complete contactless stay if they so choose.
Our mobile app gives you the power to limit interaction through our mobile key, texting and check out features while our in-room tablet powers our contactless in-room dining as well as amenity and service requests.
Innovative + Performance-Driven
We’ve reinvented in-room dining with everything from health + immunity-optimized meals, driven by our vast array of functional ingredients, to indulgent items to savor. For the health + safety of our guests and team, all orders are delivered via our contactless delivery, left just outside your door.
With our proprietary Equinox Tiffin box delivery system, your meal will be fully enclosed and never exposed as it heads from our kitchen to your door. All done? Simply leave it outside your room, we’ll pick it up.
WELLNESS AT YOUR FINGERTIPS
We have transformed the mini bar with our RoomBar, a thoughtfully-curated selection of 80+ products ranging from nutrient-packed snacks to vitamins + supplements.
Thoroughly sanitized prior to check-in, we now conveniently offer hand sanitizer, face masks and gloves as well as our own specialized tea with blends to boost immunity. Need more of an item? For safety and convenience, simply place your order through the RoomBar store on the iPad, and we’ll leave it on the contactless delivery hook at your door.
DIFFERENT BY DESIGN
Our streamlined room design removes unnecessary items such as decorative pillows and blankets that are notoriously challenging to clean, and our paperless and plastic-free approach ensure both sleek surfaces and sustainability.
Hardwood floors, medical-grade air, a 10-micron water filter and a room “sealed for cleanliness” at least 24 hours prior to arrival set the tone for a superlative stay. The intuitively designed room hook on the outside of the door is perfect for contactless delivery of requested items.
Thoughtful Physical Distancing
DESIGN + SERVICE
Well-designed visual cues in the public spaces and elevators, and trained associates ensure everyone remains appropriately distanced. Handshakes are never initiated by hotel associates, and Equinox’s private and spacious front drive gives peace of mind to arriving guests that health and well-being are core to the Equinox brand promise.
Hotel members must “opt-in” for luggage assistance and daily housekeeping services, and hotel associates will only enter a hotel member’s room if requested.