Retail brands are coming to a hotel near you

Chris Norton, CEO of Equinox Hotels, says that the company is already in the service business, just in fitness and retail. It is not bringing in an outside operating company for its hotels.

“One of the most difficult things in the hotel business is consistent delivery of service levels — the everyday, the consistency of delivery and the ability to execute,” he says. With nearly three decades at Four Seasons in his background and staffers who have worked in hospitality around the world, he says he’s up to the challenge.

Source: Published on: Thu Jun, 20
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