Over the past several weeks, we established a task force, including a team of leading medical and infectious disease experts, who have been working tirelessly on a comprehensive reopening strategy. This plan builds upon Equinox’s already recognized high standards of health, safety, and cleanliness – and takes them to the highest level.
Equinox Hotels has coupled the strictest hygiene and cleaning standards in the industry with an unparalleled approach to well-being. This holistic approach goes above and beyond by delivering a personalized experience for our guests, especially as it pertains to health, service and safety. Protocols are in place to communicate with guests in advance of their stay to ensure all health and safety requests are honored.
Hotel members are sent a URL link to a health declaration survey, declaring they are not experiencing symptoms of COVID-19. This is sent via email or SMS text message, and the hotel member is to complete it within a period of 24 hours prior to arrival up until arrival at the hotel (check-in). Paper forms will be available for any hotel member or visitor that did not complete an electronic declaration in advance of arrival.
All hotel members who book direct receive an automated pre-arrival email and/or SMS text message. In addition to the automated communication, the Reservations and Front Office teams attempt to reach all hotel members prior to arrival to ensure stay details are properly captured, requests are noted, and any concerns addressed. A variety of “contactless” services are offered and explained in detail prior to arrival, giving hotel members the option of choosing their level of comfort and interaction during their stay.
Hotel members may choose to have a complete contactless stay experience by taking advantage of Equinox Hotels powerful technology and mobile platforms. Features include SMS/Chat, mobile check-in, mobile key, contactless in-room dining, service requests, and check-out.
Upon entering the hotel ground floor lobby, hotel members will have their body temperatures measured via touchless thermometers by a hotel associate trained in federal health privacy laws. Individuals with body temperatures greater than 100.4 degrees or declaring symptoms of COVID-19 will be offered medical assistance and extra care to ensure their health and safety.
Housekeeping teams complete a rigorous checklist for hospital grade cleanliness. All disinfectants and virucides have been selected from the EPA-list of chemicals designated as effective against SARS-CoV-2 virus and used in accordance with or exceeding the CDC sanitization guidelines, while also being safe for associates and hotel members.
As an added measure, an Equinox seal is posted on the entry room door to assure the hotel member that no one has entered the room after the housekeeping service. Upon check-out, a guest room is untouched by Equinox Hotels staff for a minimum of 24 hours prior to room cleaning. After 24 hours a deep cleaning of the guest room takes place, followed by final inspection and “sealing” of the room. During the first phase of re-opening, the room will not be checked-in to a new hotel member until the following day after cleaning.
To minimize associate entry into guest rooms, housekeeping service is based upon the guest confirming to “opt-in” to the service. Room cleaning preferences are discussed and confirmed with the Hotel member prior to arrival, during check-in or by phone and/or text after arrival. During service, hotel member is advised to be absent from the room.
In addition to EPA and CDC-approved sanitization products and protocols, hotel associates use cordless electrostatic handheld and backpack sprayers that enable 360-degree touchless disinfection, reaching 3x more coverage than conventional sprayers. Touchless, medical-grade UV-C sanitizers are available for hotel members and associates to disinfect small electronics (cell phones, tablets, AirPods) in 30 seconds. In addition, cleaning staff will utilize portable UV-C sanitizing light wands and units with “Germ Guard” filtration technology.
Public spaces in the hotel will be cleaned and disinfected frequently throughout the day and night with emphasis on high-touch spaces. Traditional cleaning methods will be heavily augmented during the overnight shift and all public spaces will be thoroughly disinfected via electrostatic sprayer.
Hand sanitizer dispensers will be placed at key hotel member contact areas. Touchless, medical-grade UV-C sanitizers will be made available for hotel members to disinfect small electronics (cell phones, tablets, AirPods) in 30 seconds.
Well-designed visual cues in the public spaces and elevators, and trained associates ensure everyone remains appropriately distanced. Our private and spacious front drive allows for a seamless and unencumbered arrival. Hotel members must “opt-in” for luggage assistance and daily housekeeping services, and handshakes are never initiated by hotel associates.
Equinox Hotel New York has a private front drive which is a major differentiator from other NYC hotels. Hotel members have a spacious private street entrance to the hotel. On arrival, hotel associates will open the hotel member’s vehicle door, offer a friendly greeting and a hand sanitizer wipe. Handshakes will not be initiated by hotel associates.
When a hotel member arrives to the hotel, prior to touching any personal belongings, the associate will ask if the hotel member would like assistance with their luggage, having each person “opt-in”. In addition, the hotel member will be offered to have their luggage UV-C light sanitized upon arrival and/or departure.
The Equinox mobile app enables hotel members to check-in up to 24 hours prior to their stay and download a mobile key on the day of their arrival. This provides a truly contactless check-in experience. Prior to arrival, hotel members will be urged download the app and take advantage of this offering.
For hotel members that have never stayed with us previously, they will be required to show their ID and credit card authorization prior to being able to download a mobile key. All documentation can be shown through the plexiglass dividers on the lobby desks.
If a mobile key is not desired, a plastic key will be provided. All plastic keys will be disinfected by traditional cleaning methods and placed in our UV-C electronic sanitizing station. Front desk associates will ensure all guests receive a clean key at check-in.
All returning hotel members utilizing the same credit card will be granted an express check-in with pre-authorization completed the morning of arrival. Keys will be pre-made, sterilized and kept at the check-in desk. Upon notification of guest arrival, keys will be placed in front of the plexiglass barrier for seamless pick up by the guest.
Each guest room will be stocked with complimentary single use disinfectant wipes, and hotel members will be encouraged to use them at will to provide a greater sense of control over their health and safety. Need more? Simply SMS/text or call us for additional supply.
Equinox Hotels is upgrading its’ RoomBar to ensure hotel members have access to a comprehensive offering of snacks and beverages for every craving and nutritional benefit, along with a unique retail offering of proprietary high-performance teas, immunity boosters, supplements, ANTI-COVID-19 kits to include gloves/masks, sanitizers and skincare.
For the safety and well-being of our guest our RoomBar store is now available on the iPad. If you would like any of the items replenished, please request them in the store and they will be delivered to you shortly. You can select to have a contactless delivery at check-out.
Equinox Hotels designed and implemented a proprietary in-room dining system using Equinox Tiffin boxes to ensure food items are always covered and protected.
Our in-room dining select offers high performance menu items, as well as a section focused solely on anti-viral and immune boosting food and beverage options.
Hotel guests have the power to determine their preferred service approach – either delivered safely in your room by one of our specially trained staff or by selecting contactless delivery when placing your order on the iPad.
Equinox Hotel will continue to have the best and most relevant menu, with more emphasis and a section dedicated to immune boosting and anti-viral beverages and food, along with comfort foods made with healthy ingredients. The menu will also have a guide and glossary with all the functional ingredients used in our menu explaining each of their health benefits and in which menu items they can be found.
We are currently offering room service from 7am-3pm daily.
Health and safety dictates the need for a phased reopening of select services. Valet parking is available, or hotel members can contact guest services for our preferred partners for nearby self-parking options as well. The Spa is offering its full treatment menu Thurs-Sun.
The Equinox Fitness Club and Indoor + Outdoor Pools are all open. Group Fitness classes are currently not available indoors, but there are a variety of outdoor “In the Wild” classes available to Hotel guests including exclusive fitness experiences on both Edge + Vessel — bookings are required so please contact our team (212.812.9200) to reserve.
The Electric Lemon Rooftop Terrace is open daily from 5pm-10pm offering snacks, dinner and a full bar offering and will begin brunch service from 11am-3pm on Sat + Sun beginning 10/10. Indoor Dining at Electric Lemon Restaurant begins 10/2. Reservations are available on Resy.
On the day of departure, hotel member can conveniently check out from room via in-room iPad, text message, or via the Equinox mobile app. The final invoice will be sent to the email address furnished at registration.
Hotel member can easily request transportation assistance via in-room iPad or text message. Hotel associates will communicate the arrival of the transportation at the requested time and assist hotel member to facilitate a smooth and safe departure from the hotel.
For ease + convenience, hotel member can communicate via in-room iPad or text message to request a late check-out.
Equinox Hotel Associates will only come to work if they are healthy. Associates are required to complete a health declaration prior starting their shift, declaring they are not experiencing symptoms of COVID-19. Any associate who has been exposed or diagnosed with COVID-19 must also refrain from coming to work until 14 days have passed without experiencing symptoms. Upon entering the building, associates will have their body temperatures measured and assessed. Individuals with body temperatures greater than 100.4 degrees will be asked to return to their homes.
All associates will be trained on the Equinox Hotels Health and Safety Guidelines and COVID-19 safety and sanitation protocols. Departments with frequent guest contact will receive more comprehensive training and oversight by management. These departments include Housekeeping, In-Room Dining, Front Office, Security, and Maintenance.
Team members will be trained on the usage of UV-C sanitizers for electronic devices and the electrostatic sprayers for sanitation of areas. The modified guest journey will be trained to alert for guests who would like a “contactless” service experience, and the measures of “opt-in” for services such as housekeeping and luggage.
PPE will be supplied and worn by hotel associates as recommended by the CDC. Protective eye covering will be provided for associates utilizing the electrostatic sprayers and/or administrating temperature checks upon entry.
Equinox Hotel New York does not offer rooms with a terrace.
Pets up to 25 pounds are welcome at our hotel for a fee of $250 each. As a special accommodation to make it easier to travel with your pets during this time, we are refunding out pet fee to all guests assuming no damage or enhanced cleaning procedures are required in the room after check-out. We also provide specialty dog beds and a sheepskin throw from Velvet Hippo as well as dog food + water bowls from Wild One.
At this time we are unable to offer in-person services to travelers arriving from New York State’s Restricted State list. Please see a list of Restricted States here. More details follow, but you can also always contact the Hotel at 212.812.9200 to confirm the most up-to-date information.
At this time, given health and safety guidelines we are unable to provide daily housekeeping, laundry and shoe shine services. Additionally, toiletries and other requested amenities will be delivered via contactless delivery to a specially-designed hook at your room door. In Room Dining is available to guests traveling from Restricted States through contactless delivery as well.