FAQ

What time can I check-in and check-out?

The hotel’s published check in time is at 3pm and check out time is at 12 noon daily.

However, please do not hesitate to request for an early check in or a late check out at point of your room reservations and we will do our best to accommodate and advise you nearer to your arrival and departure date.

What’s the hotel’s reservation cancellation policy?

36hrs prior to day of arrival Eastern standard time.
There may be instances where the cancellation policy differ during a city wide event and for the reservation of the Specialty Equinox Suites. All room reservation cancellation policy will be communicated at point of room reservations and in all our reservation confirmation to all guests.

What is the smoking policy?

Equinox Hotel will be a strictly a non-smoking Hotel.

Can I bring my pet?

Pet Policy
At Equinox Hotel, we welcome dogs under the guidelines set by the local legislation. We accept pets less than 25 lbs. in our guest rooms.
All guest travelling with a pet dog must agree to the conditions stated in the hotel’s “Pet Letter” with a signed acknowledgement prior to check in. This is to ensure a comfortable stay for the pet, the owner and all guests in the hotel.

Does the hotel offer valet services?

The hotel will offer valet services at a fee. The valet fees has not been established yet.

What is the “Residence Fee” on my folio?

Equinox Hotel Destination Fee

Please note of the USD $40.00 daily destination fee that will be added to your room rate. This destination fee per room per night includes:

  • Complimentary access to 60,000 square foot Equinox fitness club, including group classes and indoor/outdoor swimming pools
  • Complimentary Wi-Fi throughout hotel and all of Hudson Yards
  • Complimentary amenity of flat and sparkling bottled water and sweet & savory snack upon hotel arrival
  • Regenerative Tool Kit includes in-room yoga mat, yoga blocks, foam roller, massage balls and stretch bands
  • Nespresso coffee, pods and Equinox tea blends
  • PressReader digital newsstand with thousands of the world’s most popular newspapers and magazines
  • Complimentary access to luxury house car
  • Priority bookings at Vessel and the Observation Deck
  • Special access to curated group fitness and social programming within the hotel and Hudson Yards

Is there Wi-Fi access at The Equinox Hotel, New York location?

Complimentary high speed wi-fi access throughout the hotel and Hudson Yards.

What should I do and see during my stay?

Equinox Hotel is located at Hudson Yards and attached is a link of all the attractions available;  https://www.hudsonyardsnewyork.com/

What's your environmental point of view?

To support sustainability, a fresh set of bed linens and towels will be arranged after the third night of your stay. Towels left hanging in the bathroom will be left for additional use, others will be changed. If you prefer linens and towels changed daily please contact the Hotel Operator.