Equinox Hotels has coupled the strictest hygiene and cleaning standards in the industry with an unparalleled approach to well-being. This holistic approach goes above and beyond by delivering a personalized experience for our guests, especially as it pertains to health, service and safety. Protocols are in place to communicate with guests in advance of their stay to ensure all health and safety requests are honored.
All hotel members who book direct receive an automated pre-arrival email and/or SMS text message. In addition to the automated communication, the Reservations and Front Office teams attempt to reach all hotel members prior to arrival to ensure stay details are properly captured, requests are noted, and any concerns addressed. A variety of “contactless” services are offered and explained in detail prior to arrival, giving hotel members the option of choosing their level of comfort and interaction during their stay.
Hotel members may choose to have a complete contactless stay experience by taking advantage of Equinox Hotels powerful technology and mobile platforms. Features include SMS/Chat, mobile check-in, contactless in-room dining, service requests, and check-out.
Housekeeping teams complete a rigorous checklist for hospital grade cleanliness. All disinfectants and virucides have been selected from the EPA-list of chemicals designated as effective against SARS-CoV-2 virus and used in accordance with or exceeding the CDC sanitization guidelines, while also being safe for associates and hotel members.
In addition to EPA and CDC-approved sanitization products and protocols, hotel associates use cordless electrostatic handheld and backpack sprayers that enable 360-degree touchless disinfection, reaching 3x more coverage than conventional sprayers. Touchless, medical-grade UV-C sanitizers are available for hotel members and associates to disinfect small electronics (cell phones, tablets, AirPods) in 30 seconds. In addition, cleaning staff will utilize portable UV-C sanitizing light wands and units with “Germ Guard” filtration technology.
Public spaces in the hotel will be cleaned and disinfected frequently throughout the day and night with emphasis on high-touch spaces. Traditional cleaning methods will be heavily augmented during the overnight shift and all public spaces will be thoroughly disinfected via electrostatic sprayer.
Hand sanitizer dispensers will be placed at key hotel member contact areas. Touchless, medical-grade UV-C sanitizers will be made available for hotel members to disinfect small electronics (cell phones, tablets, AirPods) in 30 seconds.
Check-in is at 3pm and check-out is at noon.
Equinox Hotel New York has a private front drive which is a major differentiator from other NYC hotels. Hotel members have a spacious private street entrance to the hotel. On arrival, hotel associates will open the hotel member’s vehicle door, offer a friendly greeting and a hand sanitizer wipe. Handshakes will not be initiated by hotel associates.
When a hotel member arrives to the hotel, prior to touching any personal belongings, the associate will ask if the hotel member would like assistance with their luggage, having each person “opt-in”. In addition, the hotel member will be offered to have their luggage UV-C light sanitized upon arrival and/or departure.
The Equinox mobile app enables hotel members to check-in up to 24 hours prior to their stay. This provides a truly contactless check-in experience. Prior to arrival, hotel members will be urged download the app and take advantage of this offering.
Valet parking is available through the hotel at our private drive entrance off 11th Avenue for $90* per 24 hours, with no in/out privileges. Self-parking is not available through the hotel but may be available through local providers, costs and terms may vary. Please contact us for our preferred providers.
*Oversized and luxury vehicles will be charged $105 for overnight parking and subject to additional charge of $15.00/day. After 24 hours, rate repeats.
We do not offer a shuttle but can arrange for private transfer via car service. Please contact the concierge to arrange.
Taxi, helicopter transfer and luxury cars are all available at an additional fee.
Children 18 and above are considered adults at our hotel. However, the minimum age for check-in is 21
Equinox Hotels designed and implemented a proprietary in-room dining system using Equinox Tiffin boxes to ensure food items are always covered and protected.
Our in-room dining select offers high performance menu items, as well as a section focused solely on anti-viral and immune boosting food and beverage options.
Hotel guests have the power to determine their preferred service approach – either delivered safely in your room by one of our specially trained staff or by selecting contactless delivery when placing your order on the iPad.
Equinox Hotel continues to have the best and most relevant menu, with more emphasis and a section dedicated to immune boosting and anti-viral beverages and food, along with comfort foods made with healthy ingredients. The menu also has a guide and glossary with all the functional ingredients used in our dishes, explaining each of their health benefits and in which menu items they can be found.
Each guest room will be stocked with complimentary single use disinfectant wipes, and hotel members will be encouraged to use them at will to provide a greater sense of control over their health and safety. Need more? Simply SMS/text or call us for additional supply.
Equinox Hotels is upgrading its RoomBar to ensure hotel members have access to a comprehensive offering of snacks and beverages for every craving and nutritional benefit, along with a unique retail offering of proprietary high-performance teas, immunity boosters, supplements, ANTI-COVID-19 kits to include gloves/masks, sanitizers and skincare.
For the safety and well-being of our guest our RoomBar store is now available on the iPad. If you would like any of the items replenished, please request them in the store and they will be delivered to you shortly. You can select to have a contactless delivery at check-out.
Our bathrooms feature a custom collection from Grown Alchemist including shampoo and conditioner, body washes formulated for both AM + PM and body lotion. The entertainment center hosts our Rituals program with on-demand yoga, stretching and meditation complemented by the in-room workout toolkit, which includes a yoga mat and blocks, foam roller, trigger point release ball and resistance band.
Our reinvented minibar of 80+ products ranges from artisanal cocktails and functional superfoods to carefully sourced snacks, workout tools, recovery aids and grooming products.
The room also features medical grade air filtration, blackout blinds, soundproofing, integrated iPad technology for personalization.
Health and safety dictates the need for a phased reopening of select services.
The Spa is offering its full treatment menu every day.
The Electric Lemon Restaurant is open daily offering breakfast, dinner and a full bar offering. Brunch is available Saturday and Sunday from 9am-3pm. Reservations are available on Resy or please call 212.812.9202.
Complimentary access to the 60,000 sq ft flagship Equinox fitness club, indoor and outdoor swimming pools and terraces, hot and cold plunge pools, curated outdoor group fitness classes per week. See question above for current restrictions at The Club.
Luxury spa including massages, facials and body treatments as well as technology-driven treatments such as Cryotherapy, Infrared Sauna and Wave Table Brain+Body Boost.
On-site professionals including Personal Trainers, Health Coaches, Sleep Coaches, Vitamin Drips via on-call medical nurse.
Private resort-style driveway, full concierge services, valet parking services, ground floor lobby and 25th floor sky lobby, private dining rooms, public lounge space including fireplace.
Yes, Electric Lemon is open for breakfast and dinner daily, and for brunch on Saturday and Sunday from 9am-3pm.
Yes, at our on-site 60,000 sq ft Equinox Fitness Club, which offers Personal Training and designated studio spaces to follow digital workouts and an indoor saltwater lap pool. SoulCycle is also offering a full schedule of classes in its outdoor tent just outside the Hotel in the Hudson Yards Plaza. You can also work out in your room with our on-demand Rituals yoga, stretching and meditation content. An in-room yoga and regenerative toolkit is available for use free of charge.
Yes, the Club features both an indoor saltwater lap pool and an outdoor pool and sundeck.
The pool is reserved for adults aged 18 and older. Please contact the hotel for additional pool policies.
The use of Equinox Fitness Club as well as access to Broken Coconut, the pool and terrace is reserved for adults aged 18 or older.
Please contact the hotel for additional pool policies.
On the day of departure, hotel member can conveniently check out from room via in-room iPad, text message, or via the Equinox mobile app. The final invoice will be sent to the email address furnished at registration.
Hotel member can easily request transportation assistance via in-room iPad or text message. Hotel associates will communicate the arrival of the transportation at the requested time and assist hotel member to facilitate a smooth and safe departure from the hotel.
For ease + convenience, hotel member can communicate via in-room iPad or text message to request a late check-out.
All associates will be trained on the Equinox Hotels Health and Safety Guidelines and COVID-19 safety and sanitation protocols. Departments with frequent guest contact will receive more comprehensive training and oversight by management. These departments include Housekeeping, In-Room Dining, Front Office, Security, and Maintenance.
Team members will be trained on the usage of UV-C sanitizers for electronic devices and the electrostatic sprayers for sanitation of areas. The modified guest journey will be trained to alert for guests who would like a “contactless” service experience, and the measures of “opt-in” for services such as housekeeping and luggage.
PPE will be supplied and worn by hotel associates as recommended by the CDC. Protective eye covering will be provided for associates utilizing the electrostatic sprayers and/or administrating temperature checks upon entry.
Equinox Hotel New York does not offer rooms with a terrace.
Pets up to 25 pounds are welcome at our hotel.
There is a non-refundable cleaning fee of $250 per pet/service dogs.
A total of 212 rooms with 48 suites, including our Presidential “Equinox” Suite which features a master bedroom and bathroom with vanity, a living room with massive flat-screen TV, full dining room and wet bar and a walk-in dressing closet and vanity.
English, Spanish, French, Chinese, Japanese, Portuguese, Tagalog.
Yes, at this time we are offering a full refund on reservations cancelled within 24 hours of arrival.
Credit must be established at the time of check-in by providing a valid credit/debit card. We accept Mastercard, Visa, Discover, American Express and JCB. Pre-authorization is obtained at the time of check-in for the estimated cost of your stay, including incidentals. The card is not charged until final payment processed at check-out.
Cash in US Dollars may be accepted for payment at check-out; however, credit must still be established at check-in using one of the above listed cards.